VerdantGuard Refund Policy: 30-Day Money Back Guarantee
Refund Policy
Just as we stand behind the quality of our cold-pressed supplements, we stand behind your shopping experience. If you're not completely satisfied, we'll make it right. That's our promise.
Shop with confidence. Your satisfaction is guaranteed.
✅ Return Eligibility
We accept returns under the following conditions:
Return unopened products within 30 calendar days of delivery
Products must be unopened, unused, and in original packaging
Original order confirmation or receipt required
All bottles, boxes, and seals must be intact
🔄 How to Return
Returning a product is simple:
- Step 1: Contact Us
Email [email protected] with your order number and reason for return. We'll provide a Return Authorization Number (RAN) and return instructions.
- Step 2: Package Your Return
Securely pack the unopened product in its original packaging. Include the original receipt and write the RAN clearly on the package.
- Step 3: Ship It Back
Ship the package to the address we provide. We recommend using a trackable shipping method.
- Step 4: Inspection & Refund
Once we receive and inspect your return (typically 1-2 business days), we'll process your refund within 7 business days.
💳 Refund Details
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Refund appears within 5-10 business days (depending on your bank)
- PayPal: Refund processed within 3-5 business days
- Other Methods: Processing time varies by payment provider
Refund Timeline
You'll receive an email confirmation once your refund has been processed.
🚚 Return Shipping Costs
If your return is due to:
- Product quality issues
- Damaged or defective items
- Wrong item shipped
We'll provide a prepaid return label.
If your return is due to:
- Changed mind
- Ordered wrong product
- No longer needed
You're responsible for return shipping costs.
🚫 Non-Returnable Items
For health, safety, and quality reasons, the following cannot be returned:
- Opened or Used Products: Once seal is broken, products cannot be returned (unless defective)
- Customized Orders: Products with custom labeling or special requests
- Bulk Orders Over $500: Wholesale or large quantity orders (contact us for options)
- Gift Cards: All gift card sales are final
- Promotional Items: Free gifts or promotional products
💡 Damaged or Defective Products
We take quality seriously. If you receive a damaged or defective product:
- Take photos of the damaged item and packaging
- Contact us within 48 hours of delivery
- We'll send a replacement or issue a full refund (your choice)
- Return shipping is FREE for damaged/defective items
No need to return damaged items: In most cases, you can keep or dispose of damaged products. We'll handle the rest.
❓ Frequently Asked Questions
For health and safety reasons, we cannot accept returns of opened products unless they are damaged or defective. If you have concerns about quality, please contact us.
No problem! We can look up your order using your email address or order number. Contact our support team for assistance.
Currently, we process returns and issue refunds only. If you'd like a different product, please return the original and place a new order.
You'll receive email updates at each step. If you haven't heard from us within 10 days of shipping your return, contact us for an update.
📞 Questions About Returns?
Our customer service team is here to help:
Email: [email protected]
Response Time: Within 24 hours
Hours: Monday-Friday, 9:00 AM - 6:00 PM (Pacific Time)
We're committed to making your return experience as smooth as possible.
